Last updated: 23 July 2026
Who is responsible for your information
Bloom Journey (“Bloom”, “we”, “us”) is responsible for personal information collected through this website and Bloom services. Contact: hello@bloomjourney.co.uk.
What we collect
We may collect your name, email, telephone number, appointment preferences, messages you send, service records, payment information handled by our payment provider, and information you choose to share about your circumstances and support needs.
Why we use it
We use information to respond to enquiries, arrange and deliver services, maintain appropriate records, process payments, meet legal and safeguarding responsibilities, and improve Bloom. Our lawful bases may include taking steps at your request before a contract, performance of a contract, legitimate interests, legal obligation and consent where required.
Sensitive information
You may choose to share information about health, wellbeing, relationships or safety. We only ask for what is relevant, restrict access and handle it with additional care. Where consent is the appropriate condition, you may withdraw it, although other lawful duties may still apply.
Sharing
We do not sell personal information. We may use trusted service providers for hosting, email, scheduling, payments and secure storage. We may share information where required by law or where necessary to respond to a serious safeguarding concern.
Retention and security
Information is retained only for as long as needed for the purpose collected, legal obligations and appropriate professional records. We use proportionate technical and organisational safeguards.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, and to data portability. You can also complain to the UK Information Commissioner’s Office. Contact us first at the email above and we will respond as required by law.
Changes
We may update this notice as Bloom’s services and suppliers develop. The current version will always appear here.
This launch draft must be reviewed against Bloom’s final business structure, suppliers, retention schedule and ICO obligations before accepting real client data.